Question: What is your return policy?
Answer: Before I print your order, I will send you a .pdf proof. You are asked to check your design for spelling and content errors.
Every order from Team Spirit Tees is printed-to-order just for you. Since every product is custom made, returned items can’t be resold on my website. However, I understand that mistakes are made.
So here’s my assurance:
- If I make a mistake, I will send you a replacement or refund your money
- If you make a mistake with your order, email me and I will see what I can do fairly to help you get the shirt you want. I want you to be happy with your order
- Since bulk orders receive a substantial discount, I can only provide exchanges or returns for those items that are materially different than the original order or defective in some way
- I may not choose to not accept a return or exchange at my discretion
If you would like to return an item, please email me within 30 days of placing the order and describe the problem. Include your order number (if you have it) in the correspondence.